Refund policy

Returns & Refunds

We want you to feel good about your Flora & Amber purchase. If something is not right, please contact us and we will work with you to resolve it.

Return Window
Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition and packaging.

How to Request a Return
Email us at hello@floraamber.com before sending anything back. Please include your order number, the item you would like to return, and the reason for the return. We will provide return instructions when the request is approved.

Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue promptly. Approved claims may be resolved with a replacement, refund, or other appropriate solution.

Return Shipping
For standard returns, return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Non-Returnable Items
Custom or personalized items, gift cards, and items marked final sale are not returnable unless they arrive damaged or defective. Certain opened personal-use items may also be ineligible for return where applicable.

Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the refund.

Order Cancellations
If you need to cancel an order, contact us as soon as possible at hello@floraamber.com. We will do our best to help, but once an order has entered fulfillment or shipped, cancellation may no longer be possible.

Flora & Amber Finds / Affiliate Purchases
Some products featured through Flora & Amber Finds may link to third-party retailers. Purchases completed on a third-party retailer’s website are subject to that retailer’s own return, refund, shipping, and customer-service policies. Flora & Amber does not process returns or refunds for purchases completed directly with third-party merchants.

Questions
For questions about a Flora & Amber order, contact us at hello@floraamber.com.